Frequently asked questions

Here you will find answers to the most common questions about Erago Living. If you need further information, our team is always available to assist you.

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Bookings

How can I book a room?

You can book your room through our website. Just follow the steps one by one! If you visit one of our residences and have already decided to make a booking, our team will assist you in formalizing your reservation.

The first payment to be made will be:

Deposit: stays from 1 to 12 months, the amount is €750. This payment must be made at the time of signing the contract. Refundable at the end of your stay, once it is confirmed that there are no damages to the property or outstanding rent payments.

Up to 45 days before the start of the contract, you must make the payment equivalent to the last month’s rent.

How far in advance should I book my room?

Ideally, you should book your room as early as possible to secure the category of room you prefer. From our side, there is no deadline for booking; you can book at any time. However, please note that prices may vary and some room types may sell out. Don’t leave it until the last minute, or you might risk losing your spot!

Can I visit the residence before booking?

Of course! You can schedule a visit with us to see the rooms and common areas before making your decision.

What documents do I need to present at check-in?

The following documents are required:

A personal identification document, such as an ID card or passport. If you are under 18, your tutor or parent must also bring their ID card or passport.
A visa, if required to live in Portugal.
An enrollment confirmation or acceptance letter from your university or study center.
A passport-type photo.
The signed contract. If you are over 18, you must sign it yourself; if you are under 18, it must be signed by your parents or legal guardians.

Can I choose my room?

Your preferences are very important to us, so you can feel as comfortable as possible. During the booking process, you can let us know your preferences regarding your room location (e.g., on a specific floor, close to a friend, etc.). When assigning your room, the Erago Living team will make every effort to meet your requirements, but we cannot guarantee that the room will match all your requests.

What is the minimum age to live at Erago Living?

You can stay at Erago Living from the age of 16. However, if you are underage, your parents or legal guardians must sign the accommodation contract on your behalf.

Who can live at Erago Living?

Students or any other individuals connected to the academic environment, such as professors or researchers, can stay here.

Cancellations

What is the cancellation policy?

You can check the cancellation policy here.

What happens if I book a room but my visa or university admission is denied?

If you cannot obtain the necessary visa or if your university application is rejected, your booking will be canceled free of charge, provided that you present official proof of the situation.

For a visa refusal, you must submit the official document proving the denial.
For a university rejection, you must present proof of the refusal.

For both cases, proof must be submitted within a maximum of 7 days after issuance.

How do I cancel my booking?

Cancellations must be requested via email to the Erago Living team. Once your request is received, you will get full instructions and confirmation of the process.

Payments

Is the price of double rooms per person?

All prices are per person, per month.

How can I make payments?

You can make payments through two methods:

Bank transfer: Our team will provide the bank details.
Card: directly at the reception.

Is the deposit refundable?

The deposit is a security amount used to cover any damages or losses that may occur in the room, common areas, inventory, or residence in general (except for normal wear and tear), or for any other breach of the contractual obligations.

The deposit amount, minus any reasonable costs incurred due to a breach of contractual obligations, will be refunded as soon as reasonably possible, using the same payment method originally used, once the inspection stated in the contract has been completed at check-out, and in any case within a maximum of 60 days after the end of the contract.

Life at Erago

On the day of check-in, will someone be at the residence to welcome me?

There will always be someone at the reception during general hours, and outside of those hours, a security guard will be available.

What is included in the room price?

Your monthly fee includes:

All utilities (water, electricity, air conditioning, and internet).
Access to facilities and common areas, except for the padel court, which has an extra fee.
Bi-weekly room cleaning service.
24-hour security in the residence, so you always feel safe and comfortable.
Parking for bicycles and scooters.

What is not included?

In addition to what is already included in your monthly fee, you may also enjoy optional services for an additional cost, such as:

Self-service laundry.
Car and motorbike parking.
Kitchen utensils.
Padel court rental.
Bed linen and towels.

Can I have visitors in the residence?

Yes, you can have visits from friends and family.

During the day, you can receive one visitor at your convenience. If you wish to receive more visitors for a special occasion, just inform the reception. (no extra cost)
During the night, you may invite one person to stay overnight in the residence, without exceptions. Each night has a cost of €20 starting from the first, and it is mandatory to notify reception at least 48 hours in advance.

In shared rooms, overnight stays of third parties are only allowed with prior written authorization from your roommate.

Can I bring my pet?

Unfortunately, under the contract conditions, pets are not allowed.

Can I smoke in the room?

Smoking is not permitted inside the facilities, common areas, or rooms. The residences have designated outdoor smoking areas.

How can I report a maintenance issue?

We have a maintenance team capable of solving all problems. Just report the issue at reception and authorize maintenance staff to enter your room.

Is there security at the residence?

Yes, our staff is present throughout the day. At night, a security team is always available, in addition to a 24/7 CCTV system.

Can I enter and leave the residence whenever I want?

We use electronic access at the residence entrance and in all rooms. You will only need your card to access Erago Living at any time. The schedule is entirely up to you!

Is the room furnished and equipped?

Yes. Rooms are fully furnished with a bed, built-in storage, desk, chair, wardrobe, and cooling zones. They also include a fully equipped kitchen with fridge and freezer, microwave, and induction hob ready to use from day one.

Is cleaning service included?

Yes. Common areas are cleaned regularly by our team to ensure a comfortable and well-maintained environment. As for the rooms, bi-weekly cleaning is included, so you don’t have to worry about it.

Ready to start your Erago experience?